frequently asked questions

shipping

1. To which countries do you ship your pins?

We ship to every country in Europe, except for Greece, Cyprus, San Marino and Ukraine. We ship to certain countries in America, as well as Asia and the Oceania.

2. How do you ship your pins?

Dutch orders are shipped via PostNL.

International orders are shipped via Deutsche Post standard tracking. Please be aware that the shipping times start once your parcel has been dispatched. You are responsible for any additional duty, tax and VAT charges. Transit time will vary with destination.

3. How much are the shipping costs?

Shipping costs are € 4.50 for every country, except for the USA which are €5.

4. When will my pins arrive?

Please be aware that the shipping times start once your parcel has been dispatched.
Estimated times are stated in business days.

Europe
Netherlands
Austria
Belgium
Denmark
France
Germany
Italy
Luxemburg
Spain
Sweden
UK
Rest of Europe

The Americas
USA
Greenland
Sint Maarten
Canada
Aruba
Bahamas
Curacao
Haiti

Asia
Hong Kong
Japan
Kazakhstan

Oceania
Australia
New-Zealand
Fiji

1-2 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
4-8 days
5-12 days

10-15 days
10-15 days
10-15 days
10-15 days
10-15 days
10-15 days
10-15 days
10-15 days

10-15 days
10-15 days
10-15 days

20-42 days
20-42 days
10-15 days

* Due to the coronavirus, shipments to these countries may have to be transported by boat for part of the route, which mayresult in a transit time of up to 42 working days.
Note: shipments may be delayed due to customprocedures.

returns

1. Can I return my pins?

We offer a no-quibble returns policy on our products, whatever the reason, even if you have just changed your mind. All we ask is that you return the goods to us within 2 weeks after receiving them, clearly stating your name, address and order number, with a note giving us the reason for the return and whether you would like an exchange or refund. The costs for the refund are for the buyer.

If we find that the product has not been returned to us in a fully re-saleable condition, then we reserve the right to refuse a refund on the item. You will be refunded once the products have been returned to us in good order or classified as lost by the carrier. The Daily Pins’ total liability for any claim arising shall not exceed the price of the goods supplied by The Daily Pins to the customer.

2. What if my pins arrive damaged?

Our shipping team makes every effort to prevent shipping damage and loss. However, on special occasions, your order could be damaged. If this is the case please contact us on info@thedailypins.com so we can handle the problem for you.

3. To which address do I have to return my pins?

Please ensure that unused products are returned in their original condition and packaging to:

Jan van Heusdenstraat 8
2203 CJ Noordwijk
The Netherlands

payment

1. Which payment methods are available?

The Daily Pins makes use uses Mollie as its main payment provider. We offer a broad spectrum of payment methods like credit card (Visa, Mastercard and American Express), PayPal, iDeal, Klarna, Sofort, Bancontact or a SEPA bank transfer.

2. Will the payment be processed safely?

We are secured by a SSL certificate to ensure that your personal information is encrypted and secure when you communicate with thedailypins.com. We do not store any credit card information.

3. Do you have quantity discount?

For orders above € 30, the delivery costs are on us.

about the pins

1. How can I attach the pins for example to my shirt?

Our enamel pins are made out of two parts; the enamel pin itself and the butterfly clutch (on the back). When you want to attach the pin on your clothing, you detach the two parts. Now, you can put the needle of the pin through your shirt and then re-attach the butterfly clutch on the inside of your shirt through the needle. In this way, the pin is visible on the outside, while it is firmly attached through the inside of your shirt or other piece of clothing.
Easy-peasy, lemon squeezy.

2. From which materials are the pins made of?

Our pins are made out of enamel and metal.

3. Do the pins leave a hole in my garment?

After removing the pins, it may appear that there is a small hole left in the garment in question. However, after washing the garment, this hole is completely gone. This is because the pin does not actually make a hole, but pushes the fabric of the clothing aside. So no worries :)

4. Can the pins handle a ride in the washing machine?

Yes they can! The colour of the pin doesn't vanish and the quality of the pin remains the same.

5. Who designs the pins?

All pins of our own collection are designed by our very own Michael Fischer – a passionate designer and photographer. If you want to see some of his work, take a look at his website: fisch-er.com

Our artist collections are made by up-and-coming or already established artists who got the freedom to transform their artwork into their very own pins. We're currently working with a small group of artists, but we are looking for many more collaborations in the future.

6. Where do you produce your pins

Our pins are made in an embroidery in Taiwan.